We have changed our normal way of working in order to limit exposure to protect you. We figure that we are at risk of becoming spreaders if we continue to see clients in the exam rooms and lobby, so we are going to change to a concierge model. It works like this:
1. You arrive at the clinic and stay in your car.
2. Give us a call at our main number (770)394-0030 and let us know you're here.
3. If you're here for an office visit, our technician will come to your car to retrieve your pet. Please make sure it can be brought in, either in a carrier or on a leash. We have leashes for dogs and an extra carrier for cats if needed. Feel free to take a walk on the path by the reservoir as long as we can contact you.
4. We will discuss the case with you using the telephone, or apps like Signal, WhatsApp, and FaceTime. Just let us know how you'd like to do it.
5. When we are finished we'll go over the charges with you and we can accept payment over the phone.
6. We'll then return your pet to you and you'll be on your way without much risk of getting coronavirus.
If you're coming for a drop-off or grooming, it's the same but you won't have to stay and wait. If we are just dispensing food, medication, or supplies, we'll just take payment over the phone and bring it out to you.
We may suggest that you can defer routine care that can wait a few weeks. Hopefully this period of social distancing will pass soon. We are reducing boarding capacity during this time to reduce number of staff who are exposed to each other each day. Depending on how things go over the next few weeks, we may have to change our hours, but for now there are no changes.
For supplies, be sure to check out our online store. (https://winterschapel.vetsfirstchoice.com/). It is easy to request your prescriptions there and pay online for home delivery. If you need assistance, give us a call.
We are here for you and we are doing our best to keep your pets healthy and happy, and keeping you safe. We're all in this together, so let us know if we can do something more to help during this time!