Cancellation Policy

Late cancellations and no-shows make it difficult for us to accommodate patients needing urgent care. To ensure we can serve all patients effectively, we have implemented the following policy:

Deposits

A $50 deposit is required for new clients, clients with a history of no-shows or late cancellations, and all Saturday appointments. Surgery appointments require a $100 deposit. Deposits are fully refundable when proper notice is given.

Cancellation Notice

To receive a full refund of your deposit, appointments must be canceled according to the following schedule:

Surgery appointments, Saturday appointments, and weekday morning appointments (9am-1pm) must be canceled by 10am the day before your scheduled appointment.

Weekday afternoon appointments (after 1pm) must be canceled by 3pm the day before your scheduled appointment.

No-Show Fees

If a deposit was not collected and an appointment is not canceled within the required timeframe, a no-show fee equal to the deposit amount will be charged to your account.

We understand that emergencies happen. Please contact us as soon as possible if you need to reschedule your appointment. Call or text (770)394-0030, or e-mail info@winterschapel.com