Privacy Notice

 

PRIVACY NOTICE

Last Updated: April 23, 2026

This notice explains how Winters Chapel Animal Hospital, Inc. (“we,” “us,” or “our”) collects and uses your information when you visit our website or use our veterinary services.

1. What Information Do We Collect?

We collect information that you provide to us directly, including:

  • Contact Details: Your name, phone number, and email address.

  • Veterinary Medical Records: Detailed information regarding your pets, including health history, vaccination records, diagnostic results, treatment plans, and prescription history.

2. How Do We Use Your Information?

We process your information to:

  • Provide medical care and treatment to your pets.

  • Maintain accurate medical histories and schedule appointments.

  • Communicate with you regarding your pet’s health or administrative updates.

  • Offer discounts on products and services through our marketing partners.

  • Comply with state and federal laws regarding veterinary record-keeping.

3. Sharing Your Information

We share your data only in the following specific situations:

  • Covetrus (Online Store): We share information with Covetrus, our online store provider, to allow you to purchase prescriptions, food, and supplies and to fulfill those orders.

  • Marketing Providers: We share email addresses with trusted marketing partners to send you specialized discounts, promotions, and health reminders.

  • Medical Referrals: If requested, we may share medical records with specialists or emergency clinics to ensure your pet receives continuous care.

  • Service Providers: We share necessary data with subcontractors who assist us with essential business operations, such as laboratory testing or customer service.

4. SMS and Phone Privacy

We use your phone number to send appointment reminders and essential service updates.

  • Marketing Intent: We do not intentionally share your phone number with third parties for their marketing or promotional purposes.

  • Reporting Unauthorized Use: While we must share phone numbers with certain service providers to facilitate our business (such as for text notifications or order fulfillment), we expect them to respect your privacy. If you receive any marketing or promotional text messages from one of our providers that you did not authorize, please inform us immediately at info@winterschapel.com so we can address the issue.

5. Record Retention and Deletion

We keep your personal and veterinary information only as long as necessary to provide our services or to satisfy legal and professional requirements.

Under Georgia law and veterinary regulations, we are required to retain medical records for a specific period (typically several years). While you may request the deletion of your data, we can only do so if we are not legally required to keep those records for a set timeframe.

6. Your Rights: Reviewing and Updating Data

You have the right to review the information we have on file or request updates and deletions.

If you wish to review your pet’s medical records or request that your personal data be removed, please contact us at: info@winterschapel.com. We will process your request in accordance with applicable data protection and veterinary record laws.

7. Children’s Privacy

We do not knowingly collect data from or market to anyone under the age of 18.

If we learn we have collected data from a minor without consent of a parent or guardian, we will delete it immediately.

8. Updates to This Notice

We may update this policy occasionally to stay compliant with new laws. We will notify you of any major changes by posting a notice on our website.

9. Contact Information

If you have questions or concerns regarding your privacy, please reach out to us:

Email: info@winterschapel.com

Mail:

Winters Chapel Animal Hospital, Inc.
3017 Peeler Rd.
Dunwoody, GA 30360
USA